What to do or what not to do personally and professionally in this constantly changing world. Here's an entertaining and informative book on how to behave with poise and assurance in just about any situation. Combining historical, traditional and contemporary advice on how to behave in today's prickly environment, it takes the guesswork out of what to do, and what not to do, no matter the circumstance. Whether it’s business, social, dining, travelling, working internationally, or even handling grumpy children, here's a book that, with a light and deft touch, sorts it all out!. Harshberger is a Certified Protocol Officer, conducts etiquette training, and manages an international clientele in business, government, and higher education through her consulting practice.